TERMS AND CONDITIONS

This is the website of Festival City Theatres Trust (FCTT), a company limited by guarantee and a registered charity. By contacting us and placing an order for tickets, you confirm that you have read and accept the terms and conditions detailed below.

Festival City Theatres Trust : Standard Terms & Conditions of Sale of Tickets

These terms and conditions apply to all online ticket sales through Festival City Theatres Trust

1. No refunds will be given except in the event of cancellation of a performance, prior to that performance
2. Exchanges may be available up to 24 hours prior to original performance for another performance of the same event at a charge of £1 per ticket. Resales will only be offered for sold-out performances. Contact the box office for details.
3. You can choose to have tickets posted (standard post) or to collect from the theatre. However, if you book within seven days of a performance tickets will be held for collection at the theatre.
   PLEASE NOTE:
   - If your tickets are held for collection from the Box Office you must present the Credit/Debit card used to purchase the tickets in order to collect your tickets.
   - Tickets being collected by anyone other than the card holder will only be released on receipt of a letter of authorisation from the card holder. This letter must include the first four and last four numbers of the card, together with the name/address and signature of the cardholder authorising the release, and must state details of the performance, and the name of the person collecting the tickets.Authorisation letters will be kept by us as proof of purchase.
4. Concessions are available when supported by proof of entitlement, are subject to availability and are at the discretion of the Box Office Manager.
5. Discounts and special offers apply to full price tickets and only one is allocated per ticket.
6. Festival City Theatres Trust reserves the right to refuse admission.
7. Latecomers will not be seated until a suitable break in the performance, which may be the interval.
8. In the interest of all patrons, babies and small children (under four years old) will not be admitted to performances, except for specific childrens shows. £2.00 tickets are available for selected children's shows for babies under twelve months. Contact the Box Office on (0131) 529 6000.
9. No cameras or tape recorders are allowed in the auditorium.
10. Some performances may be filmed for commercial, marketing or educational purposes. Ticket holders consent to the recording and filming of themselves as members of the audience.

Booking fees

The website offers a real time online booking system, with immediate confirmation of bookings. After you book tickets online, you will be sent an email receipt noting the details of your booking such as the charge made to your debit/credit card and the details of the seats allocated.

The online system allows you to buy up to a maximum of ten tickets per performance. We do however offer group discounts on most shows for bookings of eight or more tickets (ten or more for certain shows) so, to take advantage of these savings, call our Group Sales Department on 0131 529 6005 or email groups@eft.co.uk.

All tickets booked online are subject to a booking fee of 50p per ticket, which will automatically be added to your shopping basket total. Festival City Theatres Trust also charges a handling charge of 75p per transaction.

Ticket Availability online

We list availability of tickets for events and performances in all seating areas for all performances. Requests for tickets are received in many other forms in addition to website requests. As such, ticket availability may change from the time of checking availability to the time of requesting tickets.

Access to and use of the site www.fctt.co.uk, www.festivaltheatre.org.uk and www.kingstheatre.org.uk ("the Website") is subject to the following terms:

1. Your access to and use of www.fctt.co.uk, www.festivaltheatre.org.uk and www.kingstheatre.org.uk ("the website") is subject exclusively to these Terms and Conditions.  You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.  By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice.  If you do not accept these Terms and Conditions you must immediately stop using the Website.
2. We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.  It is therefore your responsibility to check the Terms and Conditions regularly for any changes. These are located at the foot of every web page on the site.
3. We are concerned about the safety and privacy of our users, particularly children.  Parents who wish to allow their children access to and use of the Website should supervise such access and use.
4. We are committed to responsible data management and subscribe to the principles of the data protection legislation in the United Kingdom. Our full privacy policy can be viewed here or from the link at the bottom of each page on the site.
5. If you register with the online booking service on the Website you will be required to complete the registration process by providing certain information and registering a password for use with that service.  You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account.  You agree to notify us immediately of any unauthorised use of your password or account or any other breach of security.  In no event will www.fctt.co.uk, www.festivaltheatre.org.uk and www.kingstheatre.org.uk be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password.  You may not use another person’s account at any time, without the express permission of the account holder.
6. We have the right to terminate your access to any or all of the services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions.  We may also at any time, at our sole discretion, discontinue the Website or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website.
7. The Website may include links to third party websites that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and Festival City Theatres Trust is not responsible for the content of such external internet sitesy
8. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
9. The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws.  In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
10. Use of the Website is at your own risk.  The Website are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
11. To the extent permitted by law, www.fctt.co.uk, www.festivaltheatre.org.uk and www.kingstheatre.org.uk will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
12. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.fctt.co.uk, www.festivaltheatre.org.uk and www.kingstheatre.org.uk for death or personal injury as a result of the negligence of www.fctt.co.uk, www.festivaltheatre.org.uk and www.kingstheatre.org.uk.
13. Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
14. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
15. These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.